Apple’s Airpods Update: Apple Set A Record Of 98% Satisfaction Rate For A New Product

Apple customers are very impressed with their purchased Apple Airpods as it fulfilled most of their expectation. This has created a new record for the Apple.

Apple customers who have purchased the Airpods are largely satisfied with the wire-free earbuds, according to a new survey conducted by Experian and Creative Strategies. Of 942 Airpods owner polled, 82 percent said they were "very satisfied" while 16 percent said they were "satisfied," with an overall customer satisfaction score of 98 percent.

According to Creative Strategies, the Airpods set the record for the highest level of satisfaction for a new product from Apple. In 2007, iPhone had a 92 percent satisfaction rate, in 2010, iPad had a 92 percent customer satisfaction rate and the Apple Watch had a 97 percent customer satisfaction rate in 2015. When it was a question about the recommendation to others, Airpod owners largely said yes. Airpods have also earned a Net Promoter Score of 75.

According to MacRumors, customers used words like magic, fit, sound quality, convenient, love, good sound and battery life. They specified the benefits like the simple pairing process and the convenience of a wireless experience. Negatives included issues with fit and connectivity.

However, 82 percent of the survey respondents strongly or somewhat agreed that Airpods are their favorite recent Apple product, while 62 percent said they consume more audio with the Airpods. 82.5 percent wanted more control over content, like turning the volume up or changing a song and 84 percent said that using one Airpod makes sense in certain situations.

Apples' Airpods, priced at $159, first went on sale in October and still, customers are excited about it as this made it a super hit by fulfilling customer's expectation largely. Meanwhile, for more updates on Apple's Airpods stay tuned with us!