Samsung Galaxy S7 Owner Forced To Sign NDA Before Getting Exchange On His Faulty Phone

With the hours ticking to the official revelation of the Samsung Galaxy S8, Samsung has been hit yet again with another controversy involving its 2016 flagship the Samsung Galaxy S7 Edge. A Singaporean man claimed that Samsung has denied his request for replacement to his faulty Galaxy S7 Edge unless he waived his rights to publicly criticize the tech company.

The story begins when Brian Lim Dao Qing, a man who had his phone overheat on February 23rd, and completely fail just six days after it was purchased. When he decided to exchange his device with Samsung, he was handed an agreement which basically asking him to not say anything about his experience that would humiliate the company in any way.

Refusing to sign the agreement, he wrote an email to Samsung and was told that the company will investigate the situation. However, there was no further reply since then. On March 24th, he posted on the Samsung Mobile Singapore Facebook page explaining his concerns, and Samsung had replied him back by stating that the agreement was "standard."

"Hi Brian, we understand your concern. However, this is a standard agreement and procedure between Samsung and our customer as one-to-one exchange is only applicable under special circumstances such as your case", explained Samsung. The reply has enraged many others. Another user who joined the conversation thread claimed that he had the same experience with his Samsung Note 2, and this was a
"dirty trick" by the company.

PhoneArena.com pointed out that the agreement's language is "particularly interesting" and stated that it seems that Samsung is trying to spin the situation upside down even though the involved smartphone (the Samsung Galaxy S7 Edge) is still under warranty. The company's action, according to them, looks really obvious that the company is attempting to prevent another media storm - like the one surrounding the fiery Note 7.

Samsung has yet to give a full statement regarding the case. In other news, the company is set to unveil its next flagship - the Samsung Galaxy S8 today, March 29.